Refund policy

If you receive a faulty item, you are entitled to a repair, replacement, or refund under Australian law. Please contact us if you believe your item is faulty so we can assist you.

Please note that items may have variations in height, color, texture, and other characteristics, which are not considered faulty. Before making a purchase, please ensure you are comfortable with these differences.

As a small business, we are happy to answer any questions you may have before making a purchase. If you are unhappy with your item upon receiving it, please contact us to arrange a return. However, please note that the cost of return postage is your responsibility, and the item must be packaged safely to avoid damage in transit. We recommend adding tracking and insurance to your return.

Once we receive the item in its original condition, we will refund your purchase, minus the original shipping cost. Please note that no refunds will be given for used or damaged items.